What is the return policy for Auelife products?▼
We offer a 30-day free return policy on all Auelife products. If you are not completely satisfied with your purchase, simply return it by mail for a full refund. No questions asked.
How long does shipping take for Auelife orders?▼
Standard shipping takes 5-12 business days within the US. We process all orders within 1-2 business days. Free shipping is available on orders over $50.
Are Auelife products suitable as gifts?▼
Absolutely! Our products come in beautifully designed packaging, making them perfect for birthdays, anniversaries, holidays, and special occasions. Many of our products are specifically curated as gift sets.
What type of wax is used in Auelife candles?▼
Our candles are made with premium natural soy wax, which burns cleaner and longer than traditional paraffin wax. Soy wax is eco-friendly, biodegradable, and provides a superior scent throw.
How long do Auelife candles burn?▼
Our 7oz candles burn for approximately 40-50 hours, while our larger sizes burn proportionally longer. For the best burn experience, we recommend allowing the wax pool to reach the edges of the container on the first burn (about 2-3 hours).
How should I care for my Auelife candle?▼
Trim the wick to 1/4 inch before each burn. Burn for 2-4 hours at a time to prevent tunneling. Keep away from drafts, children, and pets. Never leave a burning candle unattended. Stop use when 1/2 inch of wax remains.
How do I use Auelife essential oils?▼
Our essential oils are perfect for use in ultrasonic diffusers, oil burners, or DIY candle making. Add 3-5 drops to your diffuser for a long-lasting aromatic experience. They can also be used in homemade soaps, lotions, and bath products.
Are Auelife essential oils safe for sensitive skin?▼
Our essential oils are 100% pure and free from synthetic additives. However, essential oils should always be diluted with a carrier oil before topical application. We recommend performing a patch test before first use. If you have specific allergies, please consult with a healthcare professional.
Are Auelife seasonal products available year-round?▼
Our seasonal collections are limited edition and available while supplies last. Once a seasonal collection sells out, it may not be restocked until the following year. We recommend ordering early to secure your favorite seasonal scents.
Does Auelife offer gift wrapping or personalized messages?▼
Yes! All our gift sets come in elegant, ready-to-gift packaging. You can add a personalized message at checkout for that extra special touch. We take care to ensure your gift arrives in perfect condition.
